FAQ

What is Ecozyx? Ecozyx is a fitness-focused brand dedicated to providing high-quality tools for strength, recovery, and performance. Our mission is to help athletes, musicians, and fitness enthusiasts improve their functional strength with durable, portable gear.
Are your products suitable for all fitness levels? Yes! Most of our equipment, including our grip trainers, features adjustable resistance levels, making them perfect for everyone from total beginners to professional athletes.

Which countries do you ship to? To ensure the best service, we currently ship exclusively to the United States, United Kingdom, Australia, and Israel.
How long will it take to receive my order? We value honesty and transparency. After a 2-4 business day processing period, estimated delivery times are:
- USA, UK, & Australia: 10-18 Business Days.
- Israel: 12-22 Business Days.
Can I track my order? Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.

What is your return policy? We offer a 30-day money-back guarantee. If your product arrives damaged or you are not satisfied with the quality, please contact our support team.
What if I received a damaged item? Your satisfaction is our priority. If your item is defective or damaged upon arrival, please send us a photo of the product at [Your Email Address], and we will arrange a replacement or a full refund.

Is my payment information secure? Yes. Our store is built on a secure platform with SSL encryption to ensure that all your personal and payment details are 100% protected.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.